Shiv Sai Utility Services Pvt. Ltd.
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Service Level Agreement

Service Level Agreement (SLA) is made between a user and a service provider that lays down the services the customer can expect. This does not indicate as to how the service will be performed but rather what all services a user can avail. Some of the metrics include - time availably, usage statistics, etc.

Steps to Obtain a SLA (8-10 Days)

Understanding Your Requirements

Document preparation for agreement draft

Document Preparation

We keep you update about the status of the registration.

Approval

Registration process completed

Done

  • Expert Advice
  • Preparation of Draft
  • Two rounds of Iterations

Advantages of Setting Up a Service Level Agreement:

  • A clear idea about the services to avoid any resentment on behalf of the user as well as the service provider
  • In case of issues related to service, a detailed instruction of how it will be resolved is mentioned
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