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Service Level Agreement

Service Level Agreement (SLA) is made between a user and a service provider that lays down the services the customer can expect. This does not indicate as to how the service will be performed but rather what all services a user can avail. Some of the metrics include - time availably, usage statistics, etc.

Steps to Obtain a SLA (8-10 Days)

Understanding Your Requirements

Document Preparation

We keep you update about the status of the registration.

Approval

Done

Inclusive
Advantages

Expert Advice
Preparation of Draft
Two rounds of Iterations

Advantages of Setting Up a Service Level Agreement:

A clear idea about the services to avoid any resentment on behalf of the user as well as the service provider
In case of issues related to service, a detailed instruction of how it will be resolved is mentioned